Passport Renewal - Machine

I went to bank street for passport renewal the other day.

My friend has advised me to locate the Information Counter.
So I walked in... looking for the sign of 'I' or Information...
hahahahaha....I saw none...start cursing..where the hell the Information counter is...
I saw only Penerangan... =p I cant link it with 'I' neither Information
It took me a while and hesitately I approached to the 'counter'.
'Penerangan' still doesnt make sense to me...  :-)

'yeah cik.. nak buat passport?'
'eh ya.. renew'
'Oh.. ada photos? photostate Ic, passport lama?'
Hand over to one of the official (i think)
A lot of 'Official' there with different uniform. They are more than the public.

'Wow..apa ni.... kasih saya ya... saya ambil saje yeah..'
'ooopppsssss.... sorry'
I have slipped the renewal fee into the passport previous nite.
So when i passed over the passport it looked like am giving 'rasuah' or some kind...hahaha
'
'Cik, kena ada photostate IC dalam A4, beli borang dan isi butir butir. lepas tu ambil numbor, tunggu di bilik sebelah'
'nak isi borang?....... boleh guna machine?'
'Oh...nak guna machine? boleh... tu 'kakak machine' boleh tolong.'

The kakak machine brought me to another small room equiped with a ATM like machine..
Wonder why at the first place they didnt propose to use machine which is much more convenient...

The kakak machine is pretty thought... hahahahahaa
Apparently to use the machine first scan the passport...
scan your right thumb print..
if matching your detail will be displayed on the screen..
Verified then chose the passport type you wanna do..
Insert the money...
Remember the money has to be inserted with Agong head first...hahaha
This is unlike any deposit machine...
Remember also it is accepting only RM50/RM100 notes... well at least for this particular one...

After done you will need to put ur old passport and photos (2 pcs) into a ready envelope with some info on the cover...
the pretty kakak machine took care of it for me ...
then dropped the envelope into the machine...
Collect the receipt..
You are ready to collect the passport after 2 hours...